Client Satisfaction Questionnaire

Client's Name:

Age:

E-mail Address:

Type of Case:

1. How did you first hear about our firm? Please check all that apply.
   1. Recommended by a then current client.
   2. Recommended by a former client.
   3. Recommended by a friend or relative.
   4. Recommended by the Bar Association
   5. Knew an attorney in the firm.
   6. Knew a non-attorney in the firm.
   7. Yellow page listing.
   8. Other (Please explain)
2. When you made your first call to us, were you satisfied with the way your call was handled?
   Yes   No
3. Were the receptionist and staff courteous?
   Yes   No
4. Do you feel we moved the case along as quickly as possible?
   Yes   No
5. Were your telephone calls returned promptly?
   Yes   No
6. Were you informed at the beginning of the case how fees would be charged?
   Yes   No
7. Did you find our website user friendly?
   Yes   No
8. Do you feel our fees were reasonable and fair based on the nature of your case and the extent and amount of work involved?
   Yes   No
9. How would you rate the expertise of the lawyer?
   1   2   3   4   5
10. How responsive our staff was to your schedule and needs for this matter?
    1   2   3   4   5
11. How well were you treated by the staff members (including non-lawyers) who worked with you?
    1   2   3   4   5
12. How well did we keep you informed of the status of this matter?
    1   2   3   4   5
13. How satisfied are you with the result the firm obtained in this matter?
    1   2   3   4   5
14. How well did we do explaining what to expect?
    1   2   3   4   5
15. How would you rate your overall satisfaction with the terms of our engagement, the form of our invoice, and our billing procedures?
    1   2   3   4   5
16. If you need legal services again in the future, how likely are you to use our services again?
    Definitely will use the firm again
    Probably will use the firm again
    May use the firm again
    Probably will not use the firm again
    Definitely will not use the firm again
17. Would you recommend us to a friend?
    Yes   No
18. Do you have any other comments? (Include any other suggestions here).